Shipping policy
Last updated: October 2, 2026
Where we ship
We ship to mainland Spain, the Balearic Islands and the countries of the European Union.
At the moment we are not able to ship to the Canary Islands, Ceuta or Melilla, or to countries outside the European Union. These destinations require customs clearance, and the paperwork and import taxes would cost more than the coffee itself. If you run a business in one of these places, write to us at hello@roscoffee.es and we will look at it together.
Freshly roasted
- We roast in small batches several days a week at our roastery near Madrid, so your coffee is always freshly roasted.
- If your coffee has been freshly roasted and is ready, orders placed before 12:00 (Spanish time) on a business day are dispatched the same day.
- Otherwise, your coffee is roasted on the next roast day and your order usually leaves within 1 to 3 business days.
- Weekends and public holidays may add a short delay.
- If anything delays your order, we will let you know by email.
Shipping rates
- Mainland Spain and the Balearic Islands: free on orders of 30 € or more. Below that, standard shipping is 3,99 €.
- European Union: free on orders of 60 € or more. Below that, standard shipping is 8,99 €.
- Faster courier options may also be offered at checkout, with their price shown before you pay.
Delivery times
Once your order has left the roastery, delivery usually takes 2 to 3 business days in mainland Spain and the Balearic Islands, and 4 to 7 business days to the rest of the European Union.
How do I check the status of my order?
When your order has shipped, you will receive an email with a tracking number you can use to follow it. Please allow up to 48 hours for the tracking information to become available.
If you have not received your order within 7 days of your shipping confirmation email, please contact us at hello@roscoffee.es with your name and order number, and we will look into it for you.
Changes to this policy
We may update this shipping policy when needed to comply with legal requirements or to improve our service.
Refunds, returns and exchanges
Please refer to our return and refund policy for further information.