Política de reembolso

Last updated: June 15, 2026

EU Right of Withdrawal

In accordance with EU Directive 2023/2673, you can exercise your right of withdrawal electronically through our online withdrawal form: Submit Withdrawal. If you use this online function, we will send you a receipt confirmation by email without undue delay.

Eligible Products for Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Return Request Process

To start a return, contact us at hello@roscoffee.es with your order number and a description of the issue. Returns must be sent to: Travesia de Paracuellos 5, Nave 3, 28864, Madrid, Spain. If your return is accepted, we'll send you a return shipping label and instructions. We will cover return and reshipping costs. Items sent back without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

We cannot process returns in the following cases:

• The product has been opened or used.
• The return request is made after the 30-day return period.
• Perishable goods, including opened coffee, cannot be returned for hygiene reasons.

Please note: if you are absent at the time of delivery, the shipping company will attempt to contact you to arrange redelivery. If unsuccessful and the package is returned to us, ROS Coffee is not responsible for the failed delivery or associated costs.

Exchanges

The fastest way to get what you want is to return the original item and, once accepted, place a new order.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact us at hello@roscoffee.es.

Customer Service

Email: hello@roscoffee.es
Monday to Friday, 9:00 a.m. – 5:00 p.m. (Spain time)